Terms & Conditions

Please check your items, quantities, contact details and collection or courier selection before placing an order. Provide accurate information so we can contact you and fulfil your order.

An order acknowledgement confirms that we have received your request; it does not guarantee that every item can be supplied. Orders are subject to product availability and payment arrangements being met. We will contact you if we cannot fulfil your order or need to clarify any details.

If we cannot supply an item you have paid for, we will discuss an alternative with you or refund the amount paid for the unavailable item. We will not substitute products without your agreement.

Prices are shown in South African rand. Your order summary shows the product subtotal, any applicable courier charge and the total. Please review these before placing your order.

Follow the payment instructions supplied with your order and use the correct order reference. Placing an order does not itself confirm payment. Collection or dispatch is subject to payment confirmation and the arrangements communicated to you.

If a price or order error is identified, we will contact you to resolve it before proceeding. Any correction affecting your order requires your agreement; if it cannot be resolved, an amount already paid for an unfulfilled order will be refunded.

Our treats are prepared fresh, and handmade products may vary slightly in appearance from photographs. Products marked “Coming soon” are not currently available to order.

Please contact us before ordering if you have an allergy, dietary requirement or ingredient question. Do not assume a product is free from a particular allergen unless we have confirmed this.

Local pickup is available in Upington on selected weekends. Orders are prepared fresh for the next available pickup weekend, with collection arrangements communicated to you.

Eligible non-syrup items can be sent nationally using Pudo / Courier Guy. Syrups are pickup-only because their containers are not suitable for courier shipping. Any order containing syrup must be collected in Upington.

See our Delivery Policy for collection, courier and delay information.

Please notify us promptly if your contact information or courier details are incorrect. We will try to help, but changes may not be possible once an order is prepared or dispatched. Any reasonable additional courier costs caused by incorrect details will be explained and agreed with you where applicable.

Preparation or courier services may be affected by circumstances outside our reasonable control. We will communicate material delays when we become aware of them and work with you on a suitable resolution. This does not remove your statutory rights.

Contact us as soon as possible to request a cancellation or change. What we can accommodate depends on whether preparation or dispatch has started and any applicable legal rights.

For damaged, incorrect or genuinely poor-quality orders, please contact us promptly with your order details and relevant evidence. See our Refund & Returns Policy for more information.