Delivery Policy

Local pickup is free and available on selected weekends, rather than every day. Orders are prepared fresh for the next available pickup weekend. Check the collection notice on the shop and at checkout for the upcoming weekend.

Your collection location and arrangements will be provided with your order communications. Please wait for confirmation that your order is ready before collecting. If no upcoming weekend is displayed, contact us to confirm arrangements.

If you cannot collect as arranged, contact us promptly. Fresh products cannot be held indefinitely, and we will discuss what is possible without limiting any rights you have under law.

Non-syrup items eligible for shipping can be sent outside Upington, within South Africa, using Pudo / Courier Guy. The applicable courier charge is shown in your checkout order summary before you place your order.

Provide complete and accurate town, locker or delivery details as requested at checkout, along with a working phone number and email address. Collection from a Pudo locker must follow the courier's instructions and collection requirements.

Syrup products cannot be sent by courier because of their containers. This applies to all syrup items, including Syrup Lemons, Syrup Mangoes, Syrup Oranges and Toffee Apple Syrup when available.

If your cart contains any syrup item, the entire order must be collected in Upington. To arrange a courier order for eligible non-syrup treats, remove the syrup items and order them separately for pickup if needed.

Orders are prepared fresh for the next available pickup weekend. Courier dispatch arrangements for eligible orders will be communicated to you; placing an order does not mean it has already been dispatched.

Courier transit times are separate from preparation time. Any estimates are not guaranteed: weather, courier disruptions and other circumstances outside our reasonable control can cause delays. We will communicate known material delays and help resolve delivery problems.

If your order is delayed or cannot be located, contact us with your order details so we can investigate with the courier. Using a third-party courier does not remove your applicable consumer rights.

Tell us immediately if you notice an error in your delivery or contact information. Changes may not be possible after dispatch. If incorrect details or missed locker collection result in additional courier charges, we will explain the costs and available options before arranging another shipment.

Check your order promptly after collection or receipt. For damage, incorrect items or a genuine product-quality concern, retain relevant packaging where practical, take appropriate photos and contact us. Our Refund & Returns Policy explains how we handle these concerns.